I ordered a cat "box" with scratching post bottom. Item arrived late- from China- and ripped beyond use.
Immediately sent photo, got fast response: "I assure you that a replacement will be shipped to you immediately. Once the item has shipped, we will send you an email with tracking information." And then nothing. four emails later, nothing. All items ship on the slow boat from China and customer service is non-existent, items arrive damaged and they don't honor their guarantee.
I also ordered their cat fish toys and they arrived very late but are okay. Don't order from these people.
Product or Service Mentioned: Amazingly Cat Pet Toy.
Reason of review: Damaged or defective.