Not resolved
Additional Fees
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Style and Design
Value for money

I placed 2 orders for toys from on Dec.13, 2017.

I was not home when there was supposedly an attempted delivery on Jan. 11, 2018. (Note that was about a month to delivery!). No notice was left that an attempt was made, though, so I have no way of knowing if, in fact, an actual attempt was made to deliver.

Legitimate delivery companies always leave a note saying an attempt to deliver was made. When I realized nothing was being delivered I followed their directions for tracking and resolving the problem. All the tracking and resolutions are in *Chinese*! What good is that?

So, I wrote email after email to the company at their specified email address, as THERE IS NO PHONE NUMBER for customer support listed anywhere!!! All I ever got back was the same automatically generated email telling me to follow the tracking and resolution instructions I had already followed. Those Chinese instructions that even Google can't translate for me are all I kept seeing. I never got any other response from the company.

I never got a refund. I never got my products. It is now Jan. 23, 2018.

Don't get scammed as I was!


Review about: Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $26.

Preferred solution: Deliver product or service ordered.

I liked: Concepts of their supposed products if they exist.

I didn't like: Failure to deliver product and cannot reach them by phone.


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