I ordered a toy back in November and have yet to recieve it!
After sending multiple messages to try to find out where my order was I was contacted in six weeks later with a very flippant "oops, we had an error and didn't send your package. Opps in indeed.
I told them I wanted a refund. They said they'd already shipped the piece and wouldn't refund it. So Then I waited. For 8 weeks. Only for them to tell me that they had shipped it to the wrong address... except the address they gave me was my address. The correct one. Where I get mail all the time.
I said, great, so give me a refund.
They refused. And insisted on sending it again to a different address... fine... I gave them work address. NINE WEEKS LATER... I still haven't gotten my order.
These people are thieves. I've already reported them to the BBB along with loads of other people who have had similar experiences. If you want to give your money away donate to charity, not to these crooks.