Not resolved
1.0
Details
Customer service
Delivery Service
Value for money
0 comments

I ordered my catnip Kicker Cat Toy on November 10, 2017 and I still have not received it. The company website tracking conflicts with information on USPS tracking.

The AmazinglyCat website says "According to USPS, your order couldn't be delivered as planned. Please contact USPS to arrange another delivery attempt." USPS tracking reports the product is still in China. they I'm inclined to believe the latter.

The first time I was in touch with customer service was the same date they say USPS couldn't deliver the item, on a Sunday no less. I've since emailed them on two separate occasions and have not received any further information about the whereabouts of this item.

Product or Service Mentioned: Amazingly Cat Shipping Service.

Reason of review: Order processing issue.

Monetary Loss: $14.

Preferred solution: Deliver product or service ordered.

I didn't like: Failed to deliver item, Poor response to my email, Never received, Lousy customer service.

Company wrote 0 private or public responses to the review from Dec 26, 2017.
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